Attitude, culture, data analysis, and collaboration are the main crucial factors for an effective relationship with the customer. CRM is a profound cultural change that requires a complex transformation plan, where intelligent data and capabilities can help to seize new business opportunities.
Allinance supports you in building a central hub for improving your Sales, Customer Service, Field Service, Operations, Project Service Automation and Marketing.
Our involvement is not limited to the introduction of software alone, rather it is a personalised co-design approach that aims towards defining the customer journey, taking action on the company's transformation process, providing training and assistance to users and building a tailored technological solution for specific business objectives.
Customer Journey Definition
CRM processes prioritization
Target Solution Selection
CRM & Customer Touch-point Implementation
CRM Integration & Customization
Application Management Services
Active involvement of all business units.
Rationalisation of sales and post-sales processes.
Adoption plans to guide company change.